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Returns and refunds

Right of withdrawal

Information regarding right to withdrawal and returns due to defect or non conformity.
 

Right to withdrawal

You have the right to withdraw from the contract, without giving any reason, within 14 days from when you or a third party with your authorization (i) receive the product or (ii) receive the last product in the case of a purchase involving several products delivered separately with the same order number.

To exercise your right to withdrawal, you should inform Websolute, with registered offices at 15 Strada della Campanara in Pesaro, of your decision by sending explicit notification to this effect to info@manasonline.it using the attached withdrawal form and following the instructions in the withdrawal confirmation email you will receive from Websolute. Remember to insert the duly compiled returns form into the parcel, complete with the RMA (Return Merchandise Authorization) code you will receive from our Client Service, together with the product and send it to:

Websolute s.p.a., c/o  AlmaOutlet, Via Ascoli P. 2/4, c.a.p. 62010, Montecosaro Scalo (MC), Italy.

To comply with the returns terms, all you have to do is send the request via email before the deadline date.

If you withdraw from the contract you will be refunded any payments you have made, including delivery charges of the purchase (with the exception of any extra costs due to you having chosen a different kind of delivery than the least expensive standard option), without undue delay and in any case within 14 days from receipt by Websolute of your decision to withdraw. Costs will be refunded via the same payment method you used for the initial transaction, unless you request a different payment method, in which case you will pay any ensuing additional costs. The refund may be suspended until the goods are received or until you provide proof that you have returned the goods, whichever occurs earlier.

If you have received the product, you are kindly asked to return it to Websolute without undue delay and, in any case, within 14 days from when you communicated your withdrawal. To comply with the terms you must return the goods before the 14-day deadline. You must pay the direct costs incurred for returning the goods. 
 

Returns due to defect or non-conformity

Should you have received an incorrect or damaged product, please contact our Customer Care to request your RMA code, sending the duly compiled returns form, together with photographic proof. You can use the contact form to do so or write to info@manasonline.it.

Our Customer Care will send you a confirmation email with instructions for returning the goods and indications for a replacement article or refund.