The shopping cart is empty

F.A.Q.

F.A.Q.

1. Where can I find the right description of the item?

By clicking on the single item, on the product sheet, you can see the chosen product and zoom for details. You can choose among the colors offered, select the size and quantity you want to buy. The profile shows if the product is available or not. Then you can add it to the Wishlist or directly proceed with the order, adding the item to the cart.

2. How can I choose the right size?

Click on the “Size guide” in the product profile and you will find the size conversion chart. Furthermore, we will guide you into the identification of your size by providing a comparison with the measurements in cm.

3. What is the “Wish List”?

By adding the product to the Wish list, you can create a list of your favourite products. Every time you visit the Manas’ online shop, you can see the list, update it or directly proceed with the order.

4. How can I add an item to the cart?

From the product details, you can choose the size and color you wish to buy and click on the button “Add to the Shopping bag”.

5. Can I make the order if an item is not available?

It’s not possible to fulfill an order if an item is not available. We suggest you to contact our customer service to verify the possibility for re-assortment.

6. How do I know if I have correctly placed an order?

Shortly a message will notify you that the order has been correctly placed. After that an email will confirm you that the order is being processed. You can always access your personal area and check the status of all your orders.

7. Do I have to be registered to place an order?

Yes, you have to be registered on Manas’ shop online.

8. What are the payment methods?

You can pay using PayPal, Credit cards (Visa, Mastercard and Carta Si) or by Bank transfer.

9. Will my payment data be seen by others?

No, it won’t. Alma Spa uses safe payment circuits

10. Can I use coupon codes?

Yes, on Manas.com you can use valid coupon codes provided by Manas in occasion of special promotions. If you own a valid coupon code, insert the code in the right field when you start the shopping experience and then click on “Apply”. The total sum of your order will be automatically calculated.

11. Why has my credit card been rejected?

Your credit card could have been refused for the following reasons: data required for payment are different from those on your card. A mistake in one of those fields can cause the rejection of that operation. You did not activate the secure code. Some of your credit cards, to protect you from online fraud, may require a further secure code to be added for confirming the payment. This code is provided by your bank. The limit of your card has been passed. It’s also possible that the credit card is expired. Your bank can give you all necessary information on your credit card and payment possibility.

12. Do all prices include VAT?

For Italy and EU countries, all prices showed on the website include VAT.

For Extra EU countries, prices exclude VAT.

13. What are terms of sale?

You can consult the terms of sale by clicking on this link.

14. Can I make a return?

You have the right to return a product, without reasons, within 14 days from when you or the person you appointed has received the product, or the last product in case of multiple purchase within the same order.

You can consult the return policies by clicking on this link.

15. How does the shipment for multiple orders work?

Alma Spa sends out orders all at once, in a single shipment.

16. Is the delivery also carried out outside the Italian territory?

Yes, we ship worldwide.

17. What are the shipping fee and delivery time for Italy?

In Italy, we ship for free. The delivery time is 2 working days by express courier.

18. What are the shipping fee and delivery time for international shipments?

The shipment is free for EU countries, and the shipping time goes from 2 to 4 working days by express courier. The shipment is not free for extra EU countries and your order will be delivered within 6 working days, by express courier. For Extra EU countries, the customer is also charged with custom duties and other taxes. These costs are not included in the shipping fee. For further information about custom duties, please contact the custom offices.

19. Can I request a shipment to an address different from the registered one?

Sure you can, you need to deselect the box “Ship to this address” and fill in the form with the right shipping address. If the new address is out of EU countries, you will be charged the shipping costs, depending on the destination.

20. What happens if I am not home when the courier arrives?

The courier will try to deliver your product the following days

21. Why register on the website?

The registration to Manas.com offers many advantages, like:

checking the status of your orders;

-activate a return procedure and checking the status of it;

-managing your account and the addresses where to receive your orders;

- keeping you up to date with promotions, news, last arrivals, initiatives”

join our newsletter, leave your approval to marketing information.

22. How to login on the website?

Click on the “register” button you find on the top-right of the page and fill in the form with all your data. Accept the personal data treatment and click on the “Enter” button. You will then receive an email with all your login data.

23. I have already an account in the personal area, but I do not remember the password, how can I recover it?

If you haven’t done it yet, click on the Login section and then click on “Forgot your password? Click here” put under the section dedicated to password insertion.

Follow the instructions on the screen and you will activate the creation procedure of a new password.