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F.A.Q.

F.A.Q.

1. Where can I find my favourite shoes’ description?

By clicking on a single item, you will be opened its page where you can see the shoes in detail and zoom them in for a closer view. At this page, you can see if the item is avaliable, select the colour you wish, as well as your size and the quantity you want to purchase. Click an item to add it to your Cart and proceed with your order.

2. How can I choose the right size for me?

Click on the “Size guide” at the item page and find the specific size conversion chart. Here, you are guided in your size selection thank to our comparison of the measures given in centimetres.

3. How can I add an item to my Cart?

Click on the item and you are opened the item page, choose the size and the colour you wish and click on “Add to Shopping bag”.

4. Can I order an item that is not available?

It’s not possible to place an order if an item is unavailable. We suggest you to contact our Customer Service to verify a possibile future restocking.

5. How do I know if I correctly placed my order?

You will be shown a message notifying that your order was successfully placed. Later, an email will confirm you that your order is being processed.

6. Do I have to register to place an order?

No, you can place orders Manas.com even without being registered to the site.

7. What are the payment methods I can choose?

Purchases on Manas.com can be made from the EU Countries and paid via PayPal, Credit/Debit Card (Visa, Mastercard and Maestro), Bank Transfer, Ideal and Sofort Banking. From outside the EU, you can pay via PayPal, Credit/Debit Card (Visa, Mastercard and Maestro) and Bank Transfer.

8. Can others see my payment data?

No, Alma Spa only uses safe circuits, so your information is adecuately protected.

9. Can I use coupon codes?

Yes, on Manas.com you can use coupon codes provided by Manas at special occasions and promotions. If you own a valid coupon code, write the code in the blank field during your purchase, then click on “Apply” and proceed with tour payment. The resulting total for your order will be automatically updated considering your discount.

10. Why was my credit card rejected?

Your credit card may have been refused for the following reasons. 1. The data required for the payment are different to those of your card since a mistake in one of the fields can cause the rejection of the operation. 2. You did not activate the card secure code: some credit cards, to protect you from online frauds, require a secure code to confirm a payment. This code is provided by your bank. 3. The credit limit of your card was exceeded or your card expired. Your bank can provide you all necessary information to place your online payment.

11. Do all prices include VAT?

For all EU countries, prices are shown VAT included while for Extra EU countries prices are VAT excluded.

12. What are Manas Conditions of Sale?

You can read our Conditions of Sale by clicking this link.

13. Can I return my shoes?

You have the right to return a product - no explanation required - within 14 days from the date when you or the person you appointed to collect the product received the item, or from when you received your last product in case of a single order items delivered separately. To read our Returns and Refunds policies please click this link.

14. How does the shipping of multiple orders work?

Alma Spa ships orders all at once and with a single shipping.

15. Is delivery also avaliable outside Italy?

Yes, we ship worldwide.

16. How much does it cost and how long does it take shipping to Italy?

To Italy shipping is free. The delivery within Italy takes about 2 working days by Express Courier.

17. What are the shipping fees and the delivery times for international shippings?

Shipping is free to EU countries, and delivery takes from 2 to 4 working days by Express Courier. Outside the Eu, shipping is not free and your order is delivered within 6 working days, by Express Courier. For Extra EU countries, custom duties and other taxes are at the customer’s charge. These costs are not included in the shipping fee shown in your Cart. For further information about custom duties, please contact your country custom offices.

18. Can I request shipping to a different address than the one provided for my subscription?

Sure you can. You just need to deselect the box “Ship to this address” and fill in the form with your shipping address. NOTICE: In case the new address shows shipping is outside the EU, you will be charged of the shipping costs related to your destination country.

19. What happens if I am not home when the courier arrives?

Our courier tries to deliver your order just one more time in the days following the first attempt. In case delivery is not possible again, your package is being taken to the courier office waiting for a new delivery. To receive it, you can contact them to the number you find in the notice provided after the delivery attempts.

20. Why joining Manas Club?

Manas Club offers you exclusive advantages:

- You receive the latest news on our new arrivals and initiatives through our Newsletter*

-You get a discount code, valid on your first purchase on Manas.com

-You’ll have the opportunity of take advantage of our promotions reserved to Manas Club members

*You subscribe to our Newsletter by leaving your approval to marketing conditions.

21. What to do to join Manas Club?

Fill in the form with your personal information at Club Manas page and click on the “Register” button you find below the form after providing your approval to personal data treatment. You are receiving a confirmation mail including your coupon code.

22. How can I subscribe to Mans.com site?

Click on the “Register” button you find at the top-right and fill in the form with your personal information. Give your approval to personal data treatment and click on “Enter”. You are receiving an email with your login data.

23. I already signed up, but I do not remember my password. How can I recover it?

If you haven’t done it yet, click on Login and then on “Forgot your password? Click here” under the form dedicated to the password recovery. Following the instructions on the screen you will be able to request your new password.